Career Growth

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we are poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for our patients.
  • Join a team that is striving to be the best healthcare provider in the world.

Career Opportunities

GENERAL PURPOSE OF THE JOB

This position is responsible for the delivery of all dialysis related nursing services for the End Stage Renal Disease patient in a chronic setting.

SUPERVISORY RESPONSIBILITIES: No
ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Supervises and performs direct patient care including but not limited to taking and monitoring vital signs, initiation and termination of dialysis, documentation, physical assessment of patients and patient treatments, taking and transcription of physician’s orders, drawing and documentation or ordered laboratory work
  • Notes signs of trauma, patient’s general physical and mental condition, reviews dialysis orders, documents observations in patient medical records
  • Analyzes patient assessments, laboratory data and, when concerns are noted, brings issues to the attention of the physician
  • Communicates all emergencies, patient life-threatening complications and related incidents to supervisor, Medical Director, Regional Operations Manager and Facility Administrator
  • Assesses patient and family learning readiness and provides appropriate information on renal disease, prescribed dialysis treatment, and medical regimen and its impact on the patient’s state of health and well-being
  • Provides dialysis therapy, including but not limited to formulating dialysis plan per physician orders, weight and rate of ultrafiltration, verifying safety measures are in place and complied with, administering medications or other appropriate treatments, discontinuing dialysis according to established procedure, documenting all activity appropriately
  • Instructs patients on pre- and post-dialysis care
  • Administers patient quality care in a considerate, respectful manner
  • Participates in the development and implementation of the patient’s short and long term plan of care and monthly progress note
MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

  • Registered as a general nurse with Malaysia Nursing Board
  • Current annual practicing certificate
  • Holds an approved nephrology nursing qualification, post-basic qualification for nephrology
  • Intermediate computer skills in Word, Excel and Power Point with ability to create presentations and use the Internet effectively required
WORK ENVIRONMENT

Job required tasks normally involve minimal exposure to blood, body fluids or tissues, but may require performing unplanned tasks. The normal work routine involves minimal exposure to blood, body fluids or tissues; however, exposure or potential exposure may be required as a condition of employment and appropriate personal protection measures are required in those instances.

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

GENERAL PURPOSE OF THE JOB
  • Responsible to coordinate the CCS team and support the clinical teammates with the implementation, development and maintenance of:
    • Quality programs and quality improvement initiatives;
    • Policies and Procedures (P&Ps);
    • Clinical risk management and patient safety programs;
    • Clinical education and ongoing mandatory in-service training;
    • Patient education programs.
  • Assists in implementation and monitoring of country clinical goals to achieve desired results.
  • Works in conjunction with the Country Chief Medical Officer and Operations Team to determine country goals and priorities.
  • The function of each individual may vary depending on the needs and structure of the business.

 

Supervisory Responsibilities:
  • Responsible for the clinical performance of DaVita’s Hemodialysis, Peritoneal Dialysis and Vascular Access clinical services teams as applicable within country.
  • Responsible for the overall management of the countries clinical services team and clinical education teams as applicable.
  • Supervises clinical services teammates including the hiring, promotion, correction, professional development, and discharge of teammates in conjunction with the People Services Manager.

 

Essential duties and responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Patient safety:
    • Monitor adverse occurrence reporting and investigation process within the country;
    • Ensure appropriate reporting of serious and critical adverse occurrences and supervise appropriate root cause analysis;
    • Supports with the appropriate follow up on adverse occurrence investigation process;
    • Provides follow up of critical adverse occurrences and those involving multiple patients and supervises the sentinel event review from a nursing perspective;
    • Supervises clinical teammates within their area of responsibility to ensure appropriate maintenance of safe clinical environments.
    • Oversees the clinical due diligence process and ensures required action plans are communicated and followed up.
  • Quality improvement:
    • Promote and lead country Continuous Quality Improvement (CQI) activities;
    • Monitor implementation and report on country CQI initiatives.
    • Attend the Quality Assessment and Performance Improvement (QAPI) meetings on a routine basis or ensure the CSS are attending and providing feedback.
  • Policy and procedure:
    • Ensure country procedures are aligned with the requirements of International policy;
    • Coordinate the P&P review and development process in accordance with policy;
    • Identify issues that require the establishment of clinical Policies and Procedures;
    • Recommend to the relevant International document owner modification to existing International policies or development of new policies;
    • Ensure regular review and implementation of country procedures.
  • Education:
    • Ensure that all new clinical teammates complete the appropriate DaVita training programs;
    • Identify specific training needs within the country and implement action plans;
    • Ensure the timely completion of clinical training including mandatory in-service education programs;
    • Direct the implementation and revision of training materials;
    • Identify and communicate professional development needs and ensure a continuing education program is in place within the country;
    • Direct on-going education support for the clinics.
  • Compliance/Regulatory:
    • Ensure adherence to the DaVita compliance program;
    • Ensure that proper documentation is submitted to the appropriate regulatory agencies;
    • Provide oversight of the audit process(s) to ensure regulatory compliance and consistency in approach;
    • Ensure compliance with all laws, regulations and practice guidelines that impact nursing practice.
  • Management and Leadership:
    • Provide coaching and clinical leadership to the Clinical Services Specialist, Clinical Educators and Head Nurses;
    • Ensure the team is providing support for and development of the clinical preceptors / mentors.
    • Participate in operations review process, provide reports with analysis as requested;
    • Participate in new product evaluations and ensure the best choices related to materials/ equipment’s / services directly related to clinical area;
    • Allocate resources according to country priorities;
    • Develop a collaborative and unified team.
  • International requirements:
    • Works closely with the International Nursing Lead;
    • Provides reports to International clinical team as required;
    • Communicates any requests for policy changes to the International nursing Lead;
    • Attends International Nursing Lead meetings;
    • Ensures P&P and quality programs are implemented in accordance with International requirements;
    • Supervises the implementation of International clinical and quality program at country level.

 

Responsibilities:
  • The Country Nursing Lead is responsible to coordinate a range of quality initiatives in their country including special projects and complex programs.
  • The Country Nursing Lead is responsible to ensure appropriate support and education is provided to Teammates in their country.
  • The Country Nursing Lead is responsible to support the country management team to achieve action plans to support achievement of country clinical goals.
  • The Country Nursing Lead will receive a regular (weekly) update on the activities of the teammates under their direct supervision.
  •  The Country Nursing Lead is responsible to oversee BLS, privileging, and competency assessments for all Teammates as applicable.
  • The Country Nursing Lead is responsible to oversee the root cause analysis and action planning process to address areas of non-conformity.
  • The Country Nursing Lead is responsible to review AOR monthly, to ensure actions plans are in place to address areas of concern and to lead the nursing investigation of critical adverse occurrences

 

Requirement:
  • Bachelor and/or Master degree in Nursing is preferred but individuals with experience in leading a quality improvement program will be an added advantage.
  • Minimum 5 years in a senior position in Renal and post basic.
  • Minimum 3 to 5 years of progressive experience in Quality Management and Improvement in a healthcare facility.
  • Familiar with clinic accreditations.
  • Knowledge in Regulatory requirements, i.e. CKAPS.
  • Must demonstrate integrity, sound judgment, demonstrated leadership skills, and strong interpersonal skills.
  • Ability to approach staff about quality issues with tact and diplomacy.
  • Excellent oral and written communication skills needed, strong organizational ability required. 
  • Outstanding skills in data collection, analysis, and presentation.
  • Experience in the use of spreadsheets (i.e. MS Excel) for QI-related data management.

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

GENERAL PURPOSE OF THE JOB:

Responsible for the implementation of quality programs, policy and procedure training, clinical audits, Risk Assessment Audit, corrective actions and closure, supporting clinical education in their area of responsibility.  The function of each individual may vary depending on the needs and structure of the business. Provision of a quality nephrology service through consultation with the Regional Operation Manager (ROM) and Chief Medical Officer (CMO).

SUPERVISORY RESPONSIBILITIES:  Yes

Responsible for the clinical performance of hemodialysis and Vascular Access in clinical services teammates. Supervises clinical services teammates within their area of responsibility to ensure appropriate maintenance of safe clinical environments and the appropriate and safe provision of clinical care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

QUALITY OUTCOMES

  • Supports Continuous Quality Improvement (CQI) activities in collaborative with Quality Team
  • Monitors and follows up on AOR investigation process
    • Assists in the development, review, revision, and roll-out of clinical procedures
    • Assisting CMO/ ROM in the identification and development of clinic -specific education and outcome goals
    • Assists in implementation and monitoring of goals to achieve desired results
    • Benchmarks clinical audits, identifies and shares best practices
  • Coordinates review and investigation of sentinel adverse occurrences and participates in correction planning and follow-up as requested
    • Provides training and monitors implementation of clinical policies and procedures in the center(s)
    • Performs external audits as indicated per audit policy and provide support in developing a plan of correction; works with FA, Quality Team, CMO and Regional Operation manager to ensure implementation and resolution of deficiencies
    • Provides timely submission of all reports and data collection requests to CMO/ ROM

EDUCATION

  • Works with CMO/ ROM to Provides training and monitor to support the implementation of clinical policies and procedures in the center(s)
  • Assisting in Implementation of teammates education programs which will include but not be limited to new teammate orientation program and Supports in-center teammate development
  • Monitors trends and reports outcomes in the center(s) and QA/QI team provides education which assists the centers to improve outcomes
  • Ascertains specific training needs in assigned region, develops and implements plan to address needs as agreed with the CMO/ ROM
  • Assists in preceptor training program(s) as assigned
  • Provides continuing education and in-services /materials to teammates and patients to improve knowledge base and to meet regulatory and safety requirements as needed
  • Provides timely submission of all reports and data collection requests to corporate support teams
  • Supports management training as needed
  • Assists in corporate initiatives and special projects as assigned

ADDITIONAL

  • Attends mandatory training as part of the onboarding process and continuing mandatory requirements
  • Assumes responsibility for administrative/clerical duties as needed
  • Travel : 50%
MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

  • Current valid APC
  • Education commensurate with above licensure/registration, Diploma in Nursing/ Bachelor’s degree in nursing or associated field
  • Minimum of five (5) years in nephrology nursing experience
  • Minimum of 2 years’ experience at clinic management
  • Experience in Clinical Quality Initiatives methodology and techniques preferred
  • Experience in teaching the adult learner strongly preferred with demonstrated ability to communicate technical/medical information in lay terms as necessary
  • Flexibility and ability to travel whenever required
  • Intermediate computer skills in Word, Excel and Power Point with ability to create presentations and use the Internet effectively required

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Patient Care - Impact patient lives and deliver optimal clinical outcomes

Success at a DaVita dialysis facility is measured by how well patients respond to their dialysis treatments. The FA is responsible for monitoring patient clinical outcomes utilizing DaVita's quality metric (DQI) in coordination with doctors, nurses and the interdisciplinary team.

Teamwork - Develop, mentor, and inspire a cohesive team

Our best FAs thrive when they build a team of clinicians to achieve optimal results. FAs interview and hire, monitor compliance, conduct teammate evaluations, lead teammate satisfaction initiatives and incorporate Core Values within all aspects of the clinic.

Financial Management - Drive bottom line results

Successful FAs ensure the complete operation and performance of their clinic including all financial aspects. FAs manage budgets, forecast expenses, communicate with vendors, order supplies, and ensure compliance with public health and safety standards.            

MINIMUM QUALIFICATIONS:

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

  • Registered as a general nurse with Malaysia Nursing Board
  • Current annual practicing certificate
  • Minimum five years current relevant nursing experience
  • Holds an approved nephrology nursing qualification, post-basic qualification for nephrology
  • Scheduling flexibility and ability to travel required
  • Current driver’s license in state of residence and insurable driving record required
  • Intermediate computer skills in Word, Excel and Power Point with ability to create   presentations and use the Internet effectively required
WORK ENVIRONMENT

Job required tasks normally involve minimal exposure to blood, body fluids or tissues, but may require performing unplanned tasks. The normal work routine involves minimal exposure to blood, body fluids or tissues; however, exposure or potential exposure may be required as a condition of employment and appropriate personal protection measures are required in those instances.

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

GENERAL PURPOSE OF THE JOB: 

Responsible for assisting with generating purchase orders, following up with delivery of goods ordered, inventory control, analysing vendor’s performance, sourcing for products, analyse and extract relevant information from business data to help automate and optimize key processes and carries out responsibilities in accordance with the organization’s policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. 

  • Regularly issuing purchase orders for indirect and direct materials to support dialysis operations.
  • Act as a company liaison with vendors, assist in vendor selection and qualification, measure vendor performance and ensure that all terms and conditions of the Purchasing Contract are met with a focus on quality, price and delivery.
  • Ascertain and assist in new vendor qualification.
  • Assists in updating lead times, changes in price, delivery due dates and all other purchase order data to keep systems current.
  • Expedite past due purchase orders.
  • Assist in reschedule, cancel and/or adjust quantities as required.
  • Assist in troubleshooting invoices for accounts payable team.
  • Assist in the maintenance of purchase order files, and all other files pertaining to the purchasing function to allow for maximum information retrieval.
  • Assist in review on accuracy of inventory consumption and balance.
  • Assist in identifying opportunity to automate or optimize key processes.
  • Assist in analysing vendors performance
  • Other duties as assigned.
MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

  • Bachelor Degree or equivalent education qualifications.
  • Minimum 3 years of purchasing experience, preferably in a healthcare, FMCG environment and/or an equivalent combination of education and experience.
  • Detail oriented and well organized to stay current with the daily flow of information
  • Excellent written and interpersonal skills.
  • Knowledge & experience in Procurement & Inventory control management.
  • Ability to work independently, as well as with others in a team environment.
  • Excellent project and priority management skills
  • Proven troubleshooting and problem-solving abilities.
  • Ability to work without direct supervision and make appropriate decisions.
  • Proficient with MS Office Suite: Word, Excel, Outlook, PowerPoint.
  • Knowledge in operating electronic purchasing/inventory system

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

GENERAL PURPOSE OF THE JOB

This position is a key member of DaVita’s field management team. This position is responsible for the general management and oversight of operations. This position provides strategic and tactical leadership, counsel and direction to the field management of DaVita to ensure safe, efficient, therapeutic and ethical patient care.  Additionally, this position identifies and develops strategic growth opportunities, monitors division performance, and works closely with General Manager to develop competitive strategies in alignment with DaVita’s mission and values. Position has budget and P&L accountability.

SUPERVISORY RESPONSIBILITIES:Yes

Position has full supervisory responsibility for recruitment, hiring, retention, performance development, performance management, salary adjustments, and termination of direct reports. Position has general, overall responsibility for teammate decisions within region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive

  • Develop and execute strategic operating plans and goals for assigned division
    • Track metrics and success criteria including ROI for all activities
    • Analyze current center trends impacting patient service delivery
    • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
    • Lead the creation and implementation of teammate development processes and succession planning including mentoring, coaching, and modeling appropriate leadership behaviors
  • Manage financial and revenue growth, operations and labor management, contract management, and clinical outcomes within the division
  • Fulfill broad-reaching, strategic responsibility for the development and implementation of proactive programs, operational improvements, communications, and other division-specific general management responsibilities
  • Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses
  • Participate actively in joint venture business meetings as applicable
  • Maintain a liaison relationship between the corporate office and field operations
  • Develop positive work relationships with all levels of management and other departments in the Village; work collaboratively with field management, legal, finance
  • Maintain an open line of communication with the General Manager regarding the oversight of Field Operations
  • Develop and maintain effective relationships with physicians consistent with DaVita code of conduct and Compliance Commandments
  • Build and maintain a team of knowledgeable, skilled teammates (including management) who function in compliance with all regulatory requirements and the DaVita mission and values
  • Travel required: up to 80%

Teammate Management

  • Provide leadership to direct reports and strategic leadership to region
    • Help direct reports overcome any organizational obstacles encountered
    • Develop and foster a positive, fulfilling work environment within the division
    • Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company
    • Identify and implement methods that enable all region teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment
    • Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals
    • Review, analyze, and implement staffing plans that promote the most effective use of teammates
  • Oversee and/or manage all teammate employment activity effectively and professionally including hiring, promoting, job performance, evaluations, compensation, teammate relations, disciplinary actions, and terminations
  • Initiate strategic educational program development for division to ensure teammates remain up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to provide knowledgeable, accurate work output
MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

  • Minimum Bachelor’s degree in any field is required
  • At least seven (7) years’ progressive management experience required
  • Healthcare provider operating experience strongly preferred, dialysis or similar provider services experience preferred
  • Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
  • Demonstrated experience in planning and managing at strategic and operational levels
  • Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
  • Excellent People Management skills
  • Possess own transport and willing to travel
  • Position is based at Central region

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

Job locations:
  • Bangsar (1)
  • Sri Rampai, Wangsa Maju (1)
  • Johor (1)
Roles and Responsibilities
  • Report to the CMO in Kuala Lumpur
  • Responsible for driving and spearheading clinical initiatives in their region
  • Assist the dialysis unit Consultant Nephrologist(s) as necessary
  •  Attend to the day-to-day medical needs of patients in a dialysis unit including interpretation of blood test results, wound care, etc.
  • Attend to CODE BLUE situations
  • To observe principles of infection and control are followed during care of patients
  • To maintain good communication between patients and dialysis unit staff
  • Participate in CNE training activities as well as health education to patients
  • Assist in ensuring CKAP / UKAP / MSQH requirements are adhered to
Requirements
  • MBBS or equivalent with a valid APC
  • Experience in a dialysis unit treating end-stage kidney disease patients is preferable
  • BLS / ACLS certification is preferable
  • Able to work independently
  • Able to travel
  • Own transport
  • Keen to learn and acquire new skills

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

GENERAL PURPOSE OF THE JOB: 

This position executes Sales and Marketing strategies to enhance patient enrolment, retention, and grow revenues significantly. This position drives marketing actions in collaboration with Operations and HQ Corporate Affairs teams.

SUPERVISORY RESPONSIBILITIES: No
ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • To monitor patient growth within the region and ensure the company is on track to reach its planned goals for the year
  • Drive new patient acquisition by regularly promoting the services of DaVita to selected / targeted customers, specialists, especially Nephrologists / Medical Assistant / HD Unit Nurses / Social Welfare Department
  • Build partner engagement plan for improving and growing the customer/patient base
  • Actively seeking out new organic growth opportunities through networking and cold calling
  • Prepare and deliver appropriate presentation on services and company updates
  • Ensure adherence to timelines and quality guidelines in all activities
  • To work hand in hand with Corporate Affairs team to meet the Physicians in allocated area to drive patient traffic via activities like Health Coach / Centre Visit / Continuous Medical Education / Health talk, etc
  • Regular meet ups with the doctors (government and private) in catchment area
  • Participate in defining sales efforts to increase existing market penetration
  • To provide information to Corporate Affairs to compile the data on competitors and industry trends to help define strategy for the organization
  • Provide key value drivers and solution-level messages to support marketing communications content creation for collateral, customer success stories, white papers, and website
  • Provide support to patients and their family members by completing the following duties:
    • Assist patients in GL application, when necessary
    • Attend to patients’ complaints & grievances
    • Finding ways to improve overall patient care experience
    • To assist in executing patient retention program/activities
  • Help and support the patient retention initiatives / patient education programs
  • Answers questions the patients or partners (hospitals, sponsors, etc.) may have in timely manner
  • Gather feedbacks from patients or prospect and share with internal teams
  • Provide monthly report on patient movement and marketing activities
  • Collaborate with team members to achieve better results
  • Attend team meetings, phone conferences, and training as needed
  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
  • Other duties and responsibilities as assigned from time-to-time
  • Travel required: Up to 70% within the region
MINIMUM QUALIFICATIONS:

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

  • Bachelor’s degree in Marketing / Public Relations / Corporate Communications
  • Min 3-5 years of marketing / sales experience
  • Strong leadership and consensus building skills
  • Marketing management and strategic planning experience
  • Proven track record in developing, planning and managing a marketing program
  • Experience in the healthcare industry would be highly advantageous
  • A self-starter with initiative and resourcefulness and an ability to work independently
  • People skills; ability to relate to various constituencies
  • Good planning and organizational skills
  • Polished presentation and interpersonal skills
  • Good knowledge of Microsoft office and Windows-based computer applications
  • Excellent written and verbal communication skills
  • Ability to handle many projects at once

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

GENERAL PURPOSE OF THE JOB

This position executes marketing strategies and manages stakeholder relations to enhance patient enrolment, retention, education, and revenue. This position works closely with Partner Engagements, Operations, Business Development, and Clinical teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Marketing
    • Assist to develop marketing plans to enhance the Company’s brand and increase customer base
    • Assist to implement marketing plans including digital marketing strategies (e.g., website, social media, SEO, online ads etc.)
    • Support in creating content and messages for marketing collaterals (e.g., poster, leaflet, patient education materials, promotional materials) including proofreading and/or translation as needed
    • Coordinate crafting and dissemination of marketing collaterals across other departments and externally
  • Stakeholder Relations
    • Assist in communications to internal and external stakeholders
    • Support the company’s participation in community outreach events (CSRs), conferences and other events
    • Assist to develop and maintain partnerships with external stakeholders to boost market penetration via event collaboration and other efforts
    • Help and support the patient retention initiatives /patient education programs including patient satisfaction survey etc.
    • Assist in PR and crisis communications
  • General
    • Other duties and responsibilities as assigned
    • Ensure adherence to timelines and quality guidelines in all activities
    • Attend team meetings, phone conferences, and training as needed
    • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required

  • Bachelor’s degree in Marketing/PR/Corporate Comms/Journalism or relevant courses
  • Min 3-5 years of marketing/PR/Corporate Comms/Journalism/advertising experience
  • Proven track record in managing marketing programs including digital marketing i.e., social media and website management
  • Copywriting skills, creative writing skills and ability to translate into multiple languages
  • Experience in event management i.e., CSR, conferences, promotional events
  • Experience in PR & crisis communications is a bonus
  • Proficiency in basic Microsoft office suites primarily Excel, PowerPoint & Word
  • Candidates from the healthcare industry would be highly advantageous although not a pre-requisite
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
  • A self-starter with the ability to work independently
  • People skills; ability to relate to various constituencies
  • Good planning and organizational skills
  • Polished presentation and interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to handle many projects at once
  • Positive attitude and highly energetic
LANGUAGE SKILLS

Fluent in the written and verbal skills (English and Malay) preferred to successfully perform the essential functions, duties, and responsibilities of the position.

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com

GENERAL PURPOSE OF THE JOB

This position executes marketing strategies and manages stakeholder relations to enhance patient enrolment, retention, education, and revenue. This position works closely with Partner Engagements, Operations, Business Development, and Clinical teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Marketing
    • Develop marketing plans to enhance the Company’s brand and increase customer base
    • Implement marketing plans including digital marketing strategies (e.g., website, social media, SEO, online ads etc.)
    • Create content and messages for marketing collaterals (e.g., poster, leaflet, patient education materials, promotional materials) including proofreading and/or translation as needed
    • Coordinate crafting and dissemination of marketing collaterals across other departments and externally
  • Stakeholder Relations
    • Develop & disseminate communications to internal and external stakeholders
    • Support the company’s participation in community outreach events (CSRs), conferences and other events
    • Develop and maintain partnerships with external stakeholders to boost market penetration via event collaboration and other efforts
    • Coordinate and support patient retention initiatives /patient education programs including patient satisfaction survey etc.
    • Assist in PR and crisis communications
  • General
    • Other duties and responsibilities as assigned
    • Ensure adherence to timelines and quality guidelines in all activities
    • Attend team meetings, phone conferences, and training as needed
    • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required

  • Bachelor’s degree in Marketing/PR/Corporate Comms/Journalism or relevant courses
  • Min 5-7 years of Marketing/PR/Corporate Comms/Journalism/Advertising experience
  • Proven track record in developing, planning, and managing marketing programs including digital marketing i.e., social media and website management
  • Copywriting skills, creative writing skills, and ability to translate into multiple languages
  • Experience in event management i.e., CSR, conferences, promotional events
  • Experience in PR & crisis communications is a bonus
  • Proficiency in basic Microsoft office suites primarily Excel, PowerPoint & Word
  • Candidates from the healthcare industry would be highly advantageous although not a pre-requisite
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
  • Strong leadership and consensus-building skills
  • A self-starter with the ability to work independently
  • People skills; ability to relate to various constituencies
  • Good planning and organizational skills
  • Polished presentation and interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to handle many projects at once
  • Positive attitude and highly energetic

To inquire about other opportunities or to apply for a job, please contact us today: careers.malaysia@davita.com