Clinical Services Specialist

Responsible for the clinical performance of hemodialysis and Vascular Access in clinical services teammates. Supervises clinical services teammates within their area of responsibility to ensure appropriate maintenance of safe clinical environments and the appropriate and safe provision of clinical care.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Quality Outcomes

• Supports Continuous Quality Improvement (CQI) activities in collaborative with Quality Team.
• Monitors and follows up on AOR investigation process
  • Assists in the development, review, revision, and roll-out of clinical procedures.
  • Assisting CMO/ ROM in the identification and development of clinic -specific education and outcome goals.
  • Assists in implementation and monitoring of goals to achieve desired results.
  • Benchmarks clinical audits, identifies and shares best practices.
  • Coordinates review and investigation of sentinel adverse occurrences and participates in correction planning and follow-up as requested.
  • Provides training and monitors implementation of clinical policies and procedures in the center(s).
  • Performs external audits as indicated per audit policy and provide support in developing a plan of correction; works with FA, Quality Team, CMO and Regional Operation manager to ensure implementation and resolution of deficiencies.
  • Provides timely submission of all reports and data collection requests to CMO/ ROM.

Education

• Works with CMO/ ROM to Provides training and monitor to support the implementation of clinical policies and procedures in the center(s).
• Assisting in Implementation of teammates education programs which will include but not be limited to new teammate orientation program and Supports in-center teammate development.
• Monitors trends and reports outcomes in the center(s) and QA/QI team provides education which assists the centers to improve outcomes.
• Ascertains specific training needs in assigned region, develops and implements plan to address needs as agreed with the CMO/ ROM.
• Assists in preceptor training program(s) as assigned.
• Provides continuing education and in-services /materials to teammates and patients to improve knowledge base and to meet regulatory and safety requirements as needed.
• Provides timely submission of all reports and data collection requests to corporate support teams.
• Supports management training as needed.
• Assists in corporate initiatives and special projects as assigned.

Additional

• Attends mandatory training as part of the onboarding process and continuing mandatory requirements.
• Assumes responsibility for administrative/clerical duties as needed.
• Travel : 50%.